Quality Assurance Warranty Claim Specialist

About HMGMA

HMGMA is the abbreviation of Hyundai Motor Group Metaplant America. It is Hyundai Motor Group's first dedicated EV mass-production plant and is an innovative plant with cutting-edge production technology applied.

Essential Duties and Responsibilities:

• Develop, update, and maintain detailed reports for accurate communication of field quality status (Before sales, 3M, 12M, 36M, WM, CPU, and DPU) for management.
• Respond promptly to data requests from supporting departments and cross-functional teams to expedite quality improvement activities.
• Inform the responsible Improvement Specialist & AM of emerging quality issues based on detailed warranty claim analysis and follow-up on improvement.
• Coordinate and update improvement database to document improvement activities, implementation dates, and current status of quality issues.
• Manage HMGMA Safety Quality-Voice of Customer (SQ-VOC) performance, including department training, tracking, and regular status updates to management.
• Analyze field claim data & recall/campaign issue and make necessary input/actions.
• Make EWR (Early Warning Report) for launched models to report and share to HMGMA.
• Meet all other requirements as assigned.

Qualifications & Preferences

Required:

• Bachelor’s degree in Engineering, Engineering Science, Business Administration, or equivalent preferred

Preferred:

• 0-5 years of job related experience preferred
• 1–3 years job related experience in automotive industry desired

Travel Requirement

• Domestic / International travel may be required.

Compensation & Benefit

• HMGMA offers opportunities for growth, work flexibility, competitive pay, and benefits.
• HMGMA benefits includes competitive Medical / Vision / Dental insurance, 15 paid holidays, paid time off, and competitive 401k plan.

HMGMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.