Quality Assurance Improvement Manager

Date:  Jun 28, 2024

Ellabell, GA, US

Requisition ID:  776

•    Monitor and analyze customer complaints and develop action plans to address identified issues.
•    Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.
•    Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
•    Develop and deliver training programs to educate employees on quality assurance processes and procedures.
•    Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
•    Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.
•    Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
•    As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues .
•    Visit dealerships and sales to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.
•    Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
•    Checks the field’s TSB and creates its own TSB once the field campaign is determined.

•    Implement reimbursement system and link with warranty info to obtain from suppliers the warranty cost due a failure provoked by them .
•    Maintain and improve quality performance in every area thru the field analysis and process resolution.
•    Lead the analysis in parts, vehicles, materials to obtain root cause results.
•    Perform analysis on failed parts and solve them thru the use of problem solving techniques, document those improvements and share best practices.
•    Review field emerging issues to obtain results and if needed coordinate analysis for solution and potential recall and campaign.
•    Monitor safety quality issues in the field and Take appropriate field fix such as recall and campaign.
•    Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.

Nearest Major Market: Savannah